Dear Macy’s Wedding Registry,


Thank you for your recent congratulations on my engagement. I appreciate that you were very prompt in helping me to get started with a registry; however, I will not be engaging in a wedding registry with your organization. This is an intentional decision, please read why:

Last year I was honored to have been a part of my sister’s wedding in La Jolla, California. For her wedding, my sister went through the local Macy’s store to order the menswear of nine groomsmen, one of whom was a larger gentleman. Macy’s was actually not her first choice for this, but the first choice could not accommodate all the sizes that were needed for the groomsmen. Luckily, the sales person at Macy’s came to the rescue and ensured they would be able to accommodate the full size range that was needed. The salesman helped my sister with her order and recommended matching suits, ties, and collared shirts that were available in the range of sizes needed by the nine groomsmen. This order took place five months before the wedding.

Two months before the wedding date, however, my sister was informed that one of the groomsmen’s suits would not be shipped as the size was not available in that particular suit. Being in direct conflict of the statements made during the initial order, this was alarming. The size range was an issue that my sister made clear three months prior with Macy’s staff and attempted to proactively resolve.

Running out of time and looking for a solution, my sister struggled to connect with any store representatives – no phone calls were returned, no emails were responded to, and my sister still had one groomsman without a suit. She ended up physically going in to the store to track down a person and a solution to the problem. The Macy’s representative responded rudely to her complaints saying “Well maybe you should just be happy with what you got.” No discount or convenience pricing was offered and no apologies were made for the misleading information that was presented during the initial order. The store representatives were defensive when questioned about details and refused to provide any contact information for upper management or regional representatives. After much discussion, the sales person finally offered my sister one alternate option – an olive green suit for the one groomsmen, while the rest would be in brown suits. Because of time constraints, this was the only option and my sister had to take it.

I wish I could say this was the only problem we met – a similar situation occurred with the recommended collared shirt. In this case, my sister ordered a size 20 neck, and only when it was delivered in a size 18 neck did my sister learn that it was never available in the ordered size. This was seven days before the wedding. When my sister called to ask about the mix-up or the lack of communication, the representative claimed that ‘we just figured he could make it work’.

And on the day of the wedding, while prepping for pictures; it became clear that the ties my sister had ordered (nine ties – all in a solid color teal) arrived in various patterns and colors; none of which were seen, never mind approved, by my sister. The groomsmen ended up not wearing any ties during the wedding.

At this writing, my sister has yet to have her complaints responded to nor has any type of apology been made. The local Macy’s representatives are currently claiming that my sister has no reason to be upset, because ‘the groomsmen were dressed.’

I understand that a customer’s experience varies from store to store, and that the menswear department is vastly different from the wedding registry department. However, I cannot in good conscious commit myself to spending any money with the Macy’s organization moving forward and I cannot risk having a similar experience during my wedding. Sadly, it is an unforgettable experience and it is one we get to relive each time we see wedding pictures.

So thank you again for the congratulations on my engagement, but I will not be using Macy’s for any aspect of my wedding. I will also be encouraging others to do the same. I hope you understand.

Please unsubscribe me from your email list.

Sincerely,

Brittany Laverty